Healthcare Support Worker - Centralised Advert - Oxford, Oxfordshire
Oxford University Hospitals NHS Foundation Trust
Closing date: 06 May 2026
Healthcare Support Worker (previously known as Nursing Assistant)
#OneTeamOneOUH
We operate a centralised approach to our Healthcare Support Worker Recruitment. This means that as a candidate you only need to apply once but can be considered for multiple roles across our Trust.
Please note that this advert may close early depending on the volume of applications we receive.
We have multiple job opportunities available at Oxford University Hospitals NHS Foundation Trust (OUH). This is a great time to join and be part of a team that is motivated and works together to deliver high‑quality care to make a difference to the health and well‑being of our patients.
We have full‑time opportunities for both experienced and aspiring Health Care Support Workers (HCSW). You will work in safe and supportive environments under the guidance of healthcare professionals. We are looking for enthusiastic, compassionate, and hard‑working individuals to join our teams across our NOTSSCaN (Neurosciences, Orthopaedics, Trauma, Specialist Surgery, Children and Neonates), MRC (Medicine, Rehabilitation and Cardiac) and SUWON divisions (Surgery, Women and Oncology).
If you have a particular interest, please add this to your supporting statement.
Please note that we cannot provide sponsorship for this post.
Main duties of the job
Full training is provided; no previous experience as a Nursing Assistant / Healthcare Support worker is required.
As the Healthcare Support Worker you will:
* Provide personal care for our patients, including washing, dressing, toileting and assisting with mobilising and feeding.
* Assist registered members of staff to deliver a high standard of care to patients in the ward/clinical area, demonstrating compassion, kindness, and sensitivity.
* Put patients at the heart of what you do, recognising different needs by encouraging a spirit of support, integrity, respect and teamwork.
* Work as part of the team, under the supervision of trained nurses, assisting with delivery of planned health care to meet physical, psychological, and social needs of the patients.
* Maintain a safe, clean, and comfortable environment for patients, staff and visitors.
* Show pride in the quality of care you provide and learn from successes and setbacks.
* Demonstrate commitment to the Oxford University Hospitals vision and values.
Job responsibilities
Please refer to the full job and person specification for full details. The healthcare support worker will be expected to undertake the following duties under the supervision of a registered practitioner:
* Assist all patients with personal care needs, empowering patients or families/carers and actively encouraging participation.
* Perform clinical observations following appropriate assessment and record using agreed electronic national early warning signals such as SEND.
* Prepare patients, families/carers and the environment for clinical activities and specific equipment as necessary.
* Participate in the initial assessment of patients’ needs under direct supervision of a registered practitioner.
* Observe and report the patients’ condition to a registered practitioner as required.
* Monitor patients closely after a clinical activity, ensuring safety and reporting to a registered practitioner.
* Assess and monitor skin integrity, reporting and documenting any changes or concerns immediately.
* Assist patients with meal and fluid intake, respecting special diets, supplements and cultural requirements; ensure nutritional assessment such as MUST is undertaken.
* Encourage all patients, families/carers to share responsibility for health maintenance and promote healthy living where appropriate.
* Assist patients to mobilise safely using prescribed equipment and techniques, contribute to falls and moving & handling risk assessment, and conduct patient transfer and escort duties between departments as per policy.
* Recognise changes in patients’ conditions and seek advice from registered practitioners according to Trust policy.
* Provide assistance in end‑of‑life care in accordance with patients’ spiritual and cultural needs.
* Support families/carers of patients receiving end‑of‑life care as appropriate.
* Assist with specimen collection (e.g., mid‑stream urine, stool, sputum, urine analysis) ensuring accurate labelling and transport per Trust policy.
Communication
* Contribute during handover to ensure continuity of care and accurately feedback to a registered practitioner the care given during the shift and any changes in patients’ condition.
* Communicate effectively with the multidisciplinary team, patients and carers, using all methods of communication; arrange support where there are barriers to understanding.
* Greet all patients and visitors with courtesy and respect, being mindful of age‑specific body language and tone of voice, demonstrating sensitivity and empathy.
* Help patients, families/carers and visitors orient themselves to surroundings with written and verbal information as required.
* Answer telephone calls (and bleeps) appropriately and efficiently, relaying messages to colleagues and patients using SBAR as appropriate.
* Use paper and electronic systems to retrieve and record patient information, ensuring accuracy and secure maintenance.
* Apply information governance principles and patient confidentiality to all aspects of your role.
* Obtain age/capacity appropriate consent before any clinical intervention; report lack of consent to a registered practitioner.
* Participate in ward and departmental meetings discussing issues and improvements.
* Provide support via a registered practitioner if a patient, family, carer or visitor wishes to raise concerns or complaints.
* Maintain professional boundaries and working relationships with patients and colleagues.
* Inform patients, families, and carers of any delays with treatments, investigations, and clinic times when known.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals – the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington, and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, focusing on compassion, respect, learning, delivery, improvement and excellence, placing patients at the heart of what we do.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check to verify that the candidate has no disqualifying convictions.
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