Job Description
My client, who are a rapidly expanding British manufacturer are seeking a Customer Care Advisor to join their award-winning team.
If you are a customer focused individual with some electrical understanding or experience dealing with Trade customers we would love to hear from you!
Day to Day of the role:
* Serve as the first point of contact for customers and occasionally installers, providing outstanding service through phone, email, chat, and social media.
* Address customer inquiries with promptness and professionalism, ensuring high customer satisfaction.
* Actively listen to customers, understand their needs, and provide appropriate solutions.
* Efficiently identify and resolve customer issues, escalating complex problems when necessary.
* Follow up with customers to ensure complete resolution and satisfaction.
* Maintain a comprehensive understanding of our products and services to provide accurate information.
* Build and maintain strong customer relationships to foster loyalty and retention.
* Record all customer interactions accurately in our CRM software.
* Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.
* Collaborate with team members, sharing knowledge and best practices.
* Participate in team meetings and professional development opportunities.
* Support colleagues during peak periods and high-volume situations.
* Proactively seek ways to improve customer service processes and workflows.
* Stay informed about industry trends and customer service best practices.
Required Skills & Qualifications:
* Passion for delivering exceptional customer experiences.
* Proactive approach to problem-solving with a commitment to customer satisfaction.
* Ability to manage multiple priorities in a fast-paced environment.
* Strong communication skills and the ability to build relationships with customers.
* Proficiency in CRM software and a good understanding of customer service processes.
* Willingness to learn and adapt to product changes and updates.
* Ability to work collaboratively and support team objectives.
Benefits:
* Competitive salary and performance-related bonuses.
* Opportunities for professional growth in a leading company.
* Be part of a team that values innovation and customer-focused solutions.
* Contribute to a greener, more sustainable future.