Job Description
As a Mortgage Broker Account Manager you will deliver outstanding service both on the phone and via emails with key Mortgage Brokers to build strong relationships. You will work with Account Managers to drive sales and ensure that KPI's are met.
As a Mortgage Broker Account Manager we are looking for someone to:
* Respond to inbound intermediary telephone enquiries, giving exceptional customer service in relation to product and criteria information
* Update the Account Managers with regular feedback from the Brokers and in terms of the market, helping the Account Manager's to identify new opportunities.
* Identify intermediary needs, clarify information and provide accurate solutions across all product offerings
* Manage new/existing relationships, promoting company's products and services
* Immerse themselves fully in the policies, procedures and the culture of Together to enable a high level representation of the company at all levels with our intermediary partners.
Qualifications
Essential:
* Experience working in Financial Services
* Telephone Sales experience
* Exceptional relationship building and communication skills
* Strong Objection handling and problem solving skills
Desirable:
* CeMAP Qualified or Equivalent
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Additional Information
Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.