Overview
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Night Front Office Team Leader, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
Benefits
* Salary: £13.83 per hour plus incentive
* Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
* Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
* F&B discounts at our restaurants and bars (for your whole party)
* Two free meals per day
* Access to 40% of your pay before payday through Wagestream
* Recommend a friend scheme – up to £750
* Vitality at work scheme with great gym discounts & more
* Ride to Work scheme & free cycling lessons
* Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
* Free dry cleaning for work uniform
* Annual Staff parties and events
* Company pension plan & award-winning training
Responsibilities
* Have excellent detailed knowledge of Front Office operations
* Hands‑on leader who ensures guests’ needs are satisfactorily met
* Plays a hands‑on role leading by example and taking opportunities to motivate, train and inspire the front office team members
* Proficient with Microsoft Office and excellent knowledge of Opera
* Be available to work 5 days on, 2 days off (from 10:45‑7:15 am)
* Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
Qualifications
* Previous experience as a Night Receptionist, Night Team Leader, or Receptionist in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award‑winning restaurants and bars.
Park Plaza. Be part of it.
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