Company description:
Water Utility Company based in Yorkshire region of England.
Job description:
Salary & Benefits: Salary competitive based on experience. Includes annual performance related bonus, attractive pension scheme (Up to 10% company contribution), life assurance cover of 4 times pensionable salary and 25 days annual leave plus bank holidays and a wellness day. We also offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more!
Location: Bradford/ Hybrid - remote home working is available within this post with occasional time in office
Work type: Permanent, full time working 37 hours per week, Monday Friday between a working window of 8:00am-6:00pm. For this role its possible to discuss more flexible working arrangements including a 4-day, 30 hour week.
We have an exciting opportunity for a Lead Digital Analyst to join the Customer Experience team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?
What we do:
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this.
We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.
At Yorkshire Water we believe technology holds the key to making the most of this precious resource, and taking care of it, now and in the future. We have a five-year plan that will see us investing heavily in our Technology. Enabling us to focus on our capabilities, increase our delivery.
We are investing in our digital experience and this role is critical to help inform our Customer strategy.
Where you fit in -
We are now looking for a Lead Digital Analyst?to join us on this journey, you will deliver valuable customer behaviour insights to the business through interrogation of Yorkshire Waters digital data. You will also build and maintain fit-for-purpose digital analytics and reporting ecosystem (working with Google Analytics 4).
You will
Work with colleagues to identify and understand key customer journeys.
Ensure that development plans and strategies are supported by a strong data analysis framework.
Provide relevant data and reports to help teams understand how their digital content is performing.
Interrogate current data to identify potential risks and opportunities.
Own the digital analytics ecosystem, including Google Analytics, Google Tag Manager, Data Studio and CRO software.
Create and test hypotheses of customer behaviour, to optimise the customer experience.
Advise developer colleagues on tag implementation and optimal information architecture for digital analytics.
Carry out regular audits to ensure data is accurate and compliant.
Stay up to date with new capabilities and opportunities in digital analytics and integrating relevant ones into the business.
Manage the customer behaviour insight requirements of UX/UI/content designers during digital asset development.
Present digital customer experience insights to stakeholders across the business in a clear and comprehensible way.
What skills & qualifications you will need:
Extensive experience in the field of digital analytics, with deep understanding of how to analyse and evaluate digital service experiences joining together digital and contact centre data.
Previous experience with multi-data analytics and visualisation tools such as Power BI or Google Data Studio.
The drive to proactively seek opportunities for innovation.
Strong problem-solving skills.
Confident, clear and concise communicator, comfortable with dealing with stakeholders from across the business and able to develop effective working relationships at all levels of the organisation
Experienced with working with large data sets and making strategic recommendations to senior stakeholders.
Strong presenting skills.
Previous experience of managing a digital analysis ecosystem with multiple users.
Specialist knowledge of information architecture best practices for digital analytics.
Ability to thrive in a fast-paced environment and to work independently and within a team.
Previous experience of working closely with developers and UX/UI designers.
Strong experience in data analysis techniques and advanced Excel.
We embrace a flexible working model, with a hybrid working setup, for those who prefer to work on-site, our office is open Monday-Friday during working hours.
If youre an experienced digital analyst and want to help us deliver exceptional service for our customers, then apply today to find out what a career with Yorkshire Water can offer for you.
Please upload an up-to-date copy of your CV along with a cover statement outlining your relevant experience for the role.
Recruitment Process:
Closing Date: 24th May, 2024
We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
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