HOUSEKEEPING SUPERVISOR
Full Time
Competitive rate of pay plus monthly service charge, typically £2,400 annually
37.5 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
* Manage the laundry operation according to our operational procedures
* Supervise room attendants and linen porters in the afternoon to ensure all tasks are being completed
* Participate in the cleaning of rooms when required
* Check arrival rooms before 3pm each day
* Ensure all public areas are kept to the highest standard throughout the afternoon and into the evening
* Complete all paperwork for room attendants allocations using opera allocations and reservation traces for special requests
* Carry out room audit checks to ensure standards are kept high and to a consistent level
* Be in communication with front office and duty management during the shift
* Report of any damages to rooms or public areas either to your line manager or directly to maintenance
* Ensure that all public areas are maintained to the high standards at all times as per the company SOP by following check lists
* Observe and note all DND signs and ensure daily service note is placed under the door
* Refresh and tidy public area bathrooms and lounges as and when required
* Ensure equipment is in working order and to report any damages to maintenance or your line manager
* Update guest profiles on opera so any special requests given to you by guests directly, so these preferences can be noted
Key Skills, Qualities & Experience
* Hands on approach to work, always being productive and looking to improve
* Detail orientated and drives standards
* Possess a positive attitude and a desire to learn
* Ability to meet deadlines and work under pressure
* Friendly, courteous and helpful with excellent communication skills
* Motivated to go the extra mile for guests and colleagues
* Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
* Tips typically over £200 per month (£2,400 per year)
* Complimentary bespoke uniform and chef whites
* Complimentary meals whilst on duty
* Refer a Friend bonus -