Job Overview
hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. We are looking for a Support Engineer for our Extended Support Health & Care team, assisting with customer and technical issues across a range of county councils, hospital groups and national level health and care organisations. This is a hybrid role based out of Ashford, with the expectation that the successful candidate will attend the office 1–2 times per week, as required.
Primary Responsibilities
* Act as part of a technical support team handling issues with customer enquiries, clinical risks, and software issues.
* Manage a diverse caseload of network and infrastructure issues, user queries and issues, database and environment problems, application issues, and critical outages.
* Utilise resolver groups in combination with personal technical capability to resolve incidents, prioritise actions to mitigate clinical risk and financial penalties while maintaining a positive customer experience.
Qualifications
* Foundational experience with coding or SQL, whether gained professionally or through personal projects.
* Ability to triage, prioritise, and resolve issues in a reactive environment while also coordinating proactive and preventative work.
* Confidence communicating professionally with stakeholders of varying technical ability, providing clear, actionable guidance to help resolve complex issues.
Nice to Have
* A baseline understanding of SaaS/PaaS concepts.
* Experience diagnosing and troubleshooting technical issues.
Benefits
* 26 days’ holiday + bank holidays (and option to buy more) + 1 paid volunteering day every year.
* Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave.
* Robust sick pay of up to 13 weeks full pay + 13 weeks half pay.
* 24/7 Employee Assistance Programme for confidential support.
* Private medical insurance for everyone, no medical-history exclusions.
* Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures.
* Income protection: up to 75% salary for 5 years if you ever need it.
* SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library.
* Access to external training and apprenticeships.
* MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding.
* Pennies from Heaven: donate the pennies from your pay check to help make a difference without lifting a finger.
* ULEV car scheme with 1,000+ models.
* Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover.
Application Window
The application window is open until 01/04/2026, but we may close it sooner so please apply at your earliest convenience.
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