Customer Service Call Handler : Essential Utilities (ASAP Start)
Are you a friendly, clear communicator ready to join a stable, essential services team? We are seeking a dedicated Customer Service Call Handler to manage vital incoming calls and service queries for our client.
This is a contract position based 5 days a week (Monday to Friday) in the office, offering stability and a consistent schedule.
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Rate: GBP12 per hour
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Duration: Immediate Start (ASAP) until May 31, 2026
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Location: Hertford.
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Work Pattern: Full:Time (40 hours), 8:00 AM : 4:00 PM (100 In Office)
Your Mission: The Voice of the Operation
You will be the first point of contact, ensuring all customer and client queries are resolved efficiently and professionally. Your duties will include:
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Service Coordination: Answering high:volume inbound calls regarding service issues, scheduled maintenance, and general enquiries.
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Query Resolution: Investigating and resolving customer complaints or operational queries related to utility services (e.g., street lighting faults, maintenance schedules).
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System Logging: Accurately logging all customer contact, service requests, and operational details into the dedicated Customer Relationship Management (CRM) system.
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Dispatch Support: Liaising with the Operations and Field Teams to ensure urgent service requests are dispatched to engineers promptly and tracked through completion.
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Data Integrity: Updating customer accounts, asset records, and databases with accurate information regarding fault reports and resolution status.
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Client Liaison: Providing scheduled updates and status reports to clients regarding service level agreements (SLAs) and ongoing complaint handling.
Candidate Requirements
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Experience: Proven background in a high:volume call handling, customer service, or administrative environment.
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Communication: Exceptional verbal communication skills, a professional telephone manner, and the ability to handle calls with empathy and clarity.
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Technical Skills: Competence in using CRM systems, databases, and Microsoft Office applications.
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Commitment: Must be available for an ASAP start and adhere to the strict 8:00 AM : 4:00 PM, 5:day in:office schedule in Hereford.
If you are detail:oriented, customer:focused, and ready for a stable contract role, apply today
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.