Travel Specialist
This leading destination specialist Tour Operator is looking for a dynamic Travel Specialist to join their team as a Travel Specialist. In this role you sell bespoke and package holidays to a range of inspiring destinations, matching the customer requirements and managing the customer journey from start to finish, being the point of contact throughout. On top of a fantastic basic salary of up to £30k to £32k plus realistic commission of £7k to £10k, you will also have the opportunity to experience their diverse range of destinations for yourself on regular educational trips.
Travel Specialist - Role & Responsibilities:
Put together bespoke tours t meet clients requirements.
Responding to reservations over the phone, via email, live chat, video and in person.
Maximise upselling opportunities, including the sale of ancillary products to achieve revenue targets.
Deal with customer queries, providing exceptional personalised customer service.
Achieving and exceeding Sales targets.
Regular follow ups to help maximise conversion and provide feedback as to non-conversion.
Maintaining excellent knowledge of the destinations and product range.
Build and maintain a loyal customer base by maintaining contact and encouraging repeat business.
Provide exceptional destination advice and general guidance to customers to assist from first point of contact throughout the customer journey.
Cross sell across to other destinations appropriate to the customers needs.
Keep abreast of competitor activity and products for the destinations you sell
Produce customer documents and ensure it is sent within the company timeline guidelines.
Be the point of contact for the customer throughout their booking journey and maintain regular contact with them throughout.
Provide out of hours cover on a rota basis for the emergency phone.
Travel Specialist – Skills & Experience required:
Excellent tailor-made sales expertise and proven ability to achieve sales targets within a travel sales environment.
Knowledge of European destinations, ideally the Nordics but not essential.
Exceptional customer service and administrative skills
Ability to manage and prioritise workload and keep track of bookings to ensure your customers are supported throughout their journey from time of booking to the time they return home.
Ability to demonstrate and ability to influence and negotiate.
Excellent spoken and written English.
Results and target driven, and self motivated.
Previous successful candidates have been from reservations, Travel Consultant, Travel Agent or Reservations consultant, Tailor-made Consultant, Travel Specialist, Travel Advisor.
Travel Specialist - Key Benefits:
Salary £30k to £32k dependent on experience plus commission - £7k to £10 is realistic.
Hybrid office / home based role, 2 days in the office (after training)
Monday to Friday 8 – 4, 9 to 5 or 10 – 6 with Saturdays on a rota (approx. 1 per month).
Out of hours phone cover on a rota basis (2 to 3 times per year) with additional payment of £250 per week
Range of staff benefits including discounted travel, health cash plan, subsided gym membership, wide range of well being treatments at discounted rates & social events.
Beautiful modern offices
Please apply for the position of Travel Specialist online or email your cv to (url removed)