The Vacancy
Outbound / Inbound Sales Consultant
Location: Brighton
Are you a natural communicator with a passion for helping customers make confident financial decisions? At OneFamily, we're looking for an enthusiastic Outbound/Inbound Sales Consultant to become the voice of our brand.
In this dynamic role, you’ll connect with customers who’ve shown interest in our financial products—mainly through inbound calls, with exciting opportunities to reach out and build new relationships too. If you love fast-paced environments, enjoy understanding customer needs, and get energised by sales success, we’d love to hear from you.
What you’ll be doing
1. Engaging with customers via inbound and outbound calls
2. Understanding customer needs and matching them to our financial solutions
3. Clearly communicating the benefits of OneFamily products
4. Building strong rapport and delivering an exceptional customer experience
5. Updating customer information accurately
6. Achieving and exceeding sales targets
7. Collaborating with your team to share insights and support each other
8. Living our values and upholding Consumer Duty in every conversation
What you’ll bring
9. Excellent verbal communication skills
10. Strong persuasion and negotiation abilities
11. Resilience and a positive attitude
12. Great active listening and time-management skills
13. Adaptability in a changing, fast-moving sales environment
14. A genuine commitment to customer-first service
15. A team-focused mindset
Our Values
At OneFamily, our values guide everything we do. We are:
Principled. Courageous. Effective.
They help us do the right thing for our customers every time.
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