Job Title: Service Advisor
Location: Toyota Croydon
Salary: £29,000 £30,000 basic + monthly commission (OTE £47,000+)
Hours: Monday to Friday, 08:00 18:00 | 1 in 3 Saturdays, 08:00 13:00 (paid as overtime)
Job Type: Full-time, Permanent
Join the Frontline of Customer Care Become a Service Advisor at Toyota Croydon Were looking for a confident and customer-focused Service Advisor to join our busy aftersales department at Toyota Croydon. Youll be the key link between our customers and workshop, ensuring a smooth, professional, and friendly service experience from start to finish.
If you have solid automotive experience whether from a main dealer or an independent garageand enjoy working in a fast-paced environment where quality customer care comes first, this is the ideal opportunity for you.
This is a pivotal role within a small, tight-knit team of two service advisors, so were looking for someone with the confidence, energy, and experience to take ownership and thrive under pressure.
What Youll Do Greet customers professionally and handle their service and repair requirements efficiently.
Book vehicles for servicing, repairs, and MOTs using internal systems.
Liaise with technicians and keep customers updated throughout the process.
Explain vehicle health check reports, estimates, and repair work clearly and accurately.
Upsell additional products and services such as service plans, A/C services, tyres, and wheel alignments.
Manage customer expectations and resolve any issues promptly and professionally.
Ensure all administrative processes are completed accurately and to Toyota standards.
Deliver a five-star customer experience that reflects Toyotas reputation for quality and care.
What Were Looking For Previous automotive experience (main dealer or independent) is essential.
Customer-first mindset with strong communication and organisational skills.
Ability to thrive under pressure and handle busy workloads efficiently.
Confident, proactive, and self-motivated team player.
A full UK driving licence is required.
This role would suit a motivated and experienced Service Advisor who takes pride in delivering an outstanding customer experience every day.
Your Benefits Annual Leave
Enjoy 6 weeks annual leave, increasing with service, plus one days holiday on your birthday. You can also carry over up to one week of unused holiday each year for extra flexibility.
Vehicle Discounts
Benefit from discounts on both vehicle purchases and servicing, helping you save while driving the brands you represent.
Staff Car Scheme
Provided by Car Benefit Solutions (CBS), you can drive a brand-new Toyota or Lexus every 69 months with no deposit, low monthly payments, and no hidden costs.
Perkbox Membership
Access shopping discounts, Flexi Perks, freebies, and wellness tools through our Perkbox platform.
Permanent Health Insurance
If you ever experience long-term illness or incapacity, youll have income protection and financial support while you recover.
Life Assurance
Peace of mind knowing your loved ones are supported with life assurance cover.
Aviva Pension Scheme
Opt into our pension scheme with Jemca contributions, plus access to Aviva discounts and a retirement planning portal to help you prepare for your future.
Virtual GP Service
24/7 online access to UK GPs, second medical opinions, and mental health support for you and your immediate family.
Employee Assistance Programme (EAP)
A confidential helpline offering 24/7 support for legal, financial, emotional, and family matters.
Free Eye Test
Every two years, enjoy a free eye test voucher redeemable at any Specsavers store.
Long Service Awards
We recognise and reward loyalty with bonuses up to £1,500 and extra annual leave.
Celebrations
Receive vouchers and gifts to celebrate key life moments such as birthdays, weddings, and the arrival of a new baby.
About Us Toyota Croydon is part of the Jemca Car Group, one of the UKs leading Toyota and Lexus retailer networks. With over 500 employees across 11 locations, were proud of our culture of excellence, innovation, and customer satisfaction.
Whats Next? If youre an experienced Service Advisor with a passion for customer service and the automotive industry, apply today to join Toyota Croydon and take your career to the next level.
Consultant: Michael Smart
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