Job title: Commercial Support Administrator
Location: Nottingham (NG11, 3 days a week in the office, 2 days WFH)
Salary: up to £27,000 (DOE)
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more
Ready for your next step?
We’re looking for a Commercial Support Administrator who’s ready to move beyond pure administration and start developing technical, system-based and commercial skills within a software and IT-focused environment.
You might already have experience in admin, customer support or operations - and now you’re keen to understand how software renewals work, how deals are built, how pricing is structured, and how different systems and suppliers fit together.
If you’re motivated, detail-focused and curious about IT, this role will give you genuine progression and exposure.
Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
What you’ll be doing: Commercial Support Administrator
You’ll work closely with senior colleagues across Sales Operations, supporting software bids, renewals and supplier coordination. Day to day, you’ll:
Take ownership of the CST inbox: triaging, allocating and tracking requests efficiently
Support software bids, tenders and pricing requests, sourcing accurate product and commercial information
Build and compare multiple pricing scenarios, helping improve commercial outcomes
Assist with software renewals, ensuring opportunities are accurately logged, enriched and ready for quoting
Work with suppliers to gather renewal data and pricing ahead of deadlines
Use internal systems (CRM/CE, inbox workflows, shared folders) to manage requests with strong SLA awareness
Communicate confidently with internal teams and external partners, keeping everything moving smoothly
This is a role where you’ll increasingly understand software lifecycles, contracts, renewals and operational processes, not just process emails.
We are looking for someone who:
Has experience in an admin, operational or customer support role
Enjoys working with systems, data and structured processes
Is confident managing multiple requests and prioritising effectively
Communicates clearly and professionally with different stakeholders
Takes pride in accuracy and detail
Is keen to learn more about IT, software or technical services
We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.
We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.
Keywords: Commercial Support Administrator, Commercial Administrator – Software Sales Operations Administrator, Software Support Administrator, CST Administrator, Commercial Support Analyst, Operations Administrator, Sales Support Administrator (Software), Business Operations Administrator – IT, Junior Commercial Support Specialist