THE OPPORTUNITY:Macildowie are currently recruiting for a Contact Centre Team Leader working for a business based in Leicestershire. Our client is a very well-established nationwide provider of business-critical services to thousands of SME organisations all over the UK for 75+ years.This is a permanent full time position.THE ROLE & YOUR RESPONSIBILITIES:You will be in charge of a team of 11 call centre staff To mentor and monitor advisors ensuring they provide commercially focused, quality advice to clients. You will offer your team second opinions and support.Provide leadership and support to colleagues and peers. Manage all team absences / sickness/lateness/holidays/ disciplinaries. Conduct performance reviews. Be involved in the recruitment of your team. To be flexible with work times as there may be occasions when having to address staff issues outside of core hours, do training or have team meetings to capture all team members.EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Management experienceExperience of dealing with grievance, holidays, sickness, disciplinaries etc. A willingness to learn and the ability to communicate effectively within the team. You will be a motivator and get the best out of your team. Ability to remain professional in a fast-paced environment.
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