Overview
UK Defence Academy, Shrivenham, SN6 8LA.
Permanent, Full time, 37 hours Monday-Friday. Salary: £27,452 Per Annum Plus Benefits.
Serco have a fantastic opportunity for a Transport Coordinator to join the team at the Defence Academy based in Shrivenham. The Defence Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world.
Role Summary
As the Transport Coordinator, you will have primary responsibility for the efficient and optimal scheduling of MOD road transport requests and the safe running of the MT Office. You may also be required to undertake driving duties, vehicle cleaning and associated tasks on the DACI contract.
The ideal candidate will have strong communication and customer service skills, a proactive, problem-solving mindset. Familiarity with Microsoft 365 tools is preferred, along with the ability to manage workloads under pressure.
Main Responsibilities
* Daily scheduling of customer provided and Serco fleets.
* Booking of third-party transport suppliers.
* Assisting in the management of driver databases.
* Producing monthly reports.
* Proactively liaise with customers and be fully conversant with workload.
* Handle telephone calls, emails, self-service, and customer visits to the MT.
* Provide cover in times of absence of colleagues.
* Ensure departmental Work Instruction and customer help guides are created, reviewed and updated on a regular basis.
What You'll Need
* Experience of transport coordination in either Defence or Commercial environment.
* Excellent written, verbal communication and customer service skills.
* Methodical and logical in approach, innovative thinker, problem solving skills.
* Strong IT literacy, and prior experience using Microsoft Office 365 including Teams.
* Ability to proactively manage workload and cope under pressure, with conflicting demands of customer and colleagues.
* UK Driving Licence Category B held for 3 years+
Why Join Us?
* Beautiful site and surroundings with free, secure onsite parking.
* Opportunity to join many sports and activity clubs (subsidised subscriptions).
* Salary: Competitive salaries with annual reviews.
* Pension: Up to 6% contributory pension scheme.
* Holidays: 25 days' annual leave plus bank holidays.
* Training and development: Wide range of learning opportunities with over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring opportunities, and focus on internal progression.
* Wellbeing: 24/7 Employee Assistance Programme, healthline, wellbeing app, cash plans for healthcare costs, and discounts on Serco-managed leisure centres.
* Discounts: Savings across around 1,000 retailers.
* ShareSave scheme: Save and buy Serco shares at a discount.
* Employee networks: Supportive networks for staff to connect and share ideas.
* Charity: Paid volunteering day each year; option to donate via Payroll Giving Scheme.
Security & Eligibility
MOD Security Clearance. This role requires SC clearance. If successful, support with the SC process. Typically, you would normally need to have been a UK resident for the last 5 consecutive years.
To discover more about careers in Defence and what we offer, please apply promptly as closing dates can move forward with high application volumes.
EEO & Inclusion
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We are a Disability Confident Leader and Gold Inclusive Employer; disabled applicants who meet the minimum criteria will be given the opportunity to demonstrate their abilities at an interview.
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