111 Health Advisor – Call Handling | Blackpool
FCMS call-handling department is recruiting Health Advisors to join our 111 Team!
* Contract – Permanent
* Hours – Full time and part time, flexible and fixed hours available. Primarily evening and weekend staff.
* Location – Newfield House, Vicarage Lane, Blackpool, Lancashire, FY4 4EW
* Salary – £12.45 p/hr during training, £12.67 p/hr after shadowing. Enhancements: 30% for shifts 20:00–24:00 Mon–Fri and 45% for all day Saturday & Sunday.
Find out more about our call handling services here: Call Handling – FCMS.
Training
* Dates: 19th Jan – 30th Jan 2025 or 9th Mar – 20th Mar 2025.
* Duration: 2 weeks, full time Monday‑Friday 10:00‑16:30.
* Must attend the full training session with no absences.
Main duties
* Provide fast, accurate and effective patient telephone call taking (operator) service to patients in an emergency setting for 111.
* Identify the best route of care for callers, including mental health, CPR support, ambulance activation, etc.
* Remain calm and professional in high call volumes and challenging calls.
* Work shifts across evenings, weekends and bank holidays; full‑time, part‑time and flexible contracts available.
How to apply
* Applications via website or NHS Jobs.
* Contact: fcms.111recruitment@nhs.net.
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