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Temporary Customer Advisor - 6 hours - Hitchin, Hitchin
Location: Hitchin, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference:
1ea09b90b405
Job Views:
11
Posted:
28.04.2025
Expiry Date:
12.06.2025
Job Description:
What we expect from you
Each JoJo store is unique, whether trading over two floors, having a quirky layout, or being situated in an interesting place. Our USP in this ever-changing retail world is the relationship we build with our customers, many of whom are loyal to our brand and local store team. You will be the face of JoJo, providing excellent customer care and service, guiding, informing, and assisting customers in purchasing our range of clothing and products.
Our principles are important, and every team member will uphold them. As we move into a digital retail world, offering Omni-Channel customer service is essential, including managing Ship from Store or Click and Collect orders.
A day in the life:
* Assisting customers in various situations, from bra fitting to demonstrating baby carriers.
* Preparing and liaising on Omni-Channel orders.
* Using digital platforms for ongoing development.
* Learning new products and increasing sales opportunities.
* Listening actively to customer needs.
* Maintaining store appearance.
Schedule: A typical week involves 1 x 6-hour shift, with flexibility required based on store needs.
Note: We recruit individuals over the school leaver age. For details, please click the provided link.
What we look for in you
* Previous retail, customer service, and sales experience.
* Good IT skills and system aptitude.
* Ability to learn and communicate product information effectively.
* Self-motivated with curiosity for learning.
* Sales ability with active listening and empathy.
* Teamwork and respectful attitude.
* Flexibility to work in a retail environment open 7 days a week.
* Attention to detail to keep the store looking excellent.
Our culture:
* Be a brand ambassador and uphold our values.
* Be honest, respectful, and open in communication.
* Take ownership of your role.
Benefits include:
* Day off for your birthday.
* Contributory pension scheme.
* Cycle to work scheme.
* Financial planning support via JoJo savings scheme.
* Health and Wellbeing resources.
* Social events and community involvement.
* Product discounts up to 40%.
* Ongoing training and development.
* Financial wellbeing app for flexible wage access.
Who we are
We are committed to People & Planet, proud of our B Corp status, and dedicated to ethical, sustainable business practices. Our focus on quality, innovation, and high standards makes us a company we are proud of.
Our Values:
Creating ethical employment and respecting our people and planet are core to our mission. We embrace diversity and inclusion, striving to grow sustainably and ethically.
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