Be our Reservationist but most importantly be you! At Homewood, we believe every guest interaction should feel welcoming, thoughtful, and full of character. You’ll be joining a team that values individuality, warmth, collaboration, and standout service — all within a beautifully creative hospitality environment. As one of the first people our guests connect with, you’ll be the voice of Homewood: welcoming, confident, knowledgeable, and always ready to turn an enquiry into an experience worth booking. Whether it’s a dreamy room stay, a memorable dinner, or a spa escape, you’ll know how to match guests with the perfect Homewood experience. At our hotel we want our people to be themselves and that means you. Join our team and here is what you’ll get for being yourself: • Monthly service payments as well as monthly pay • Free parking for team members • Flexible working hours – Tell us what suits you during your interview • You'll be fed by our chefs when you're on duty • Progression and training opportunities throughout Kaleidoscope Collection • Cash savings benefits to make your monthly pay go further plus wellbeing support for you and your family • Discount on eating, drinking and sleeping at all of our properties • Discounts on local gyms and hospitality (and tattoos!) • £500 refer a friend scheme • Work in a stimulating environment as part of a diverse community of people • Be part of a team who live and breathe our purpose And there’s more where these came from… At Homewood we approach the serious matter of hospitality with a huge amount of imagination and a delicate touch of mischief. You will be part of our zesty team who are passionate about our 31 bedroom hotel with incredible spa and dining space. We love to create unexpected little moments of delight with talking points as you journey through our hotel. A collection of glamorous chandeliers or random sculptures around the gardens, a giant teddy bear for instance! We all know that really our team is the cherry on the cake and that’s why we are waiting for you… What’s it like to work with us? Well, we are an imaginative, playful team who encourage each other to remain unconventional, no matter if you’re new to hospitality or if this is a lifelong career. Our diverse, inclusive community encourages a culture where you can be the you’est you, you can be; it makes working in this hotel that little bit more exciting. We stand behind being big hearted, respecting each other, our guests and the wider community. On top of that, we are ALWAYS serious about giving our guests a bloody good time! Get a better look at our team culture here: https://www.instagram.com/kaleidoscopehotels/ As Reservationist what you’ll be doing - Be the first point of contact for many of our guests, delivering a warm, friendly, and professional welcome Handle reservation enquiries with confidence, care, and accuracy across all communication channels Create tailored recommendations based on guest needs, preferences, and occasion Convert enquiries into confirmed bookings through excellent product knowledge and engaging communication Manage reservations across rooms, restaurant, and spa Ensure all guest details, preferences, and special requests are recorded accurately and shared promptly with operational teams Send clear, professional reservation confirmations and guest communications Spot opportunities to enhance the guest journey through thoughtful upselling and cross-selling Help maximise occupancy, revenue, and guest satisfaction while keeping every interaction personal and polished Systems you'll be using - Confidently manage reservations across our key platforms, keeping information accurate, aligned, and beautifully organised: Opera PMS – room reservations, guest profiles, availability, and booking administration SevenRooms – restaurant bookings, dining preferences, and table allocations One Journey Spa – spa reservations, therapist availability, and wellness experiences What happens next with your Reservationist application? If you’re a people person with a sharp eye for detail, a love of luxury experiences, and a hunger to turn interest into unforgettable stays, we’d love to hear from you to arrange a call. After we speak on the phone you can expect a friendly invite to spend an hour or two with our team so you can really get to see our culture – Ask all your questions and we will ask you a few too. If all goes well, you may just become part of the team!