Retail and Visitor Experience Manager, Tullie - Cumbria Museum Consortium
* Retail and Visitor Experience Manager, Tullie
Job Title: Retail and Visitor Experience Manager
Salary: £33,368 to £35,235 per annum
Fixed Term: Full time, permanent, 37 hours per week, 5 days over 7
Closing date: Monday 14th July 2025
Tullie is a changing, dynamic and exciting place to work. We are in the middle of a transformational development with a new entrance, ground floor gallery and refurbished gift shop already in the bag. We are now starting on the galleries and the community facilities. Do you have what it takes to elevate us to the next level? Are you a commercially savvy leader with a passion for delivering outstanding visitor experiences? Do you thrive in a dynamic environment where retail, culture, and community come together? If so, we’d love to hear from you.
Tullie is a major independent regional museum welcoming over 200,000 visitors every year. We are the lead organisation of the Cumbria Museum Consortium, an Arts Council England National Portfolio Organisation. Tullie is Carlisle’s home of culture, we provide a warm, inclusive safe space for everyone. Our Manifesto places collections at the heart of everything we do: we use them to inspire co-creation and active participation, celebrate diversity and champion equality, and foster a sense of pride in the people of Carlisle and Cumbria for their unique local history.
We are seeking an ambitious and commercially driven Retail and Visitor Experience Manager to lead our front-of-house and retail operations. This is a pivotal role focused on enhancing the customer journey, generating sustainable income and delivering financial results through strategic retail management and an exceptional visitor experience. The role includes managing a high-performing team and ensuring the seamless integration of systems and practices that support Tullie’s goals. This role comes at an exciting time in Tullie’s history as we move forward with our capital development project. The candidate will be pivotal in celebrating these new spaces and ensuring the smooth running of operations.
Application Process
If you are inspired by the role and would like to apply for the position, please send your CV and a covering statement (of no more than 500 words), detailing any relevant experience and knowledge, and what interests you about this role to hr@tulliehouse.org by Monday 14th July 2025.
Interviews for this role will be held on Wednesday 23rd July 2025.
If you have any further questions, please contact HR@tulliehouse.org
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