Overview
We are seeking a highly skilled and motivated Consulting Technology Engineer specializing in design, deployment, maintenance and support of Travelers' Wide Area Networks to join our network team in Redhill, Surrey. The role focuses on managing network connectivity services for Travelers' WAN backbone, SD-WAN, offshore and onshore field offices, cloud network infrastructure, inter-business and cloud exchange colocation connections and on‑prem workloads in UK & North America data centers. The position requires the ability to design, configure, deploy, test, troubleshoot and maintain network components with a focus on code-based management to support connectivity requirements for 30,000+ employees and business partners. The role involves hands-on support in local UK data centers or offices as needed and operates as a Team Lead under limited supervision.
Responsibilities
* Design, engineering, analysis, configuration, and troubleshooting of the company’s WAN, cloud and on‑prem network infrastructure and services, including switches, routers, firewalls, SD-WAN, WAN protocols, and dynamic routing.
* Design and implement network solutions across environments to support a wide variety of business applications: Cloud VPNs, Global WAN, Data Center fabric, remote/offshore offices, Internet/DMZ, and B2B connections.
* Maintain quality and reliability of network service availability; develop innovative ways to manage infrastructure with infrastructure as code principles.
* Ensure high availability of network services, monitor hardware/software, assess performance, and provide prompt issue response.
* Provide smart-hands support for local network issues in and around London with periodic travel to UK field offices.
* Provide third-level support for network issues.
* Build and maintain alliances across technical and business communities to achieve efficient results.
* Collaborate with peers to proactively identify issues and areas for improvement in the network environment.
* Work with application areas and lines of business to provide technology solutions to support the business.
* Contribute to research, evaluation and recommendations of new technologies or redesign of existing solutions.
* Maintain detailed documentation for IT infrastructure.
* Present findings, updates and recommendations to management up to C-level executives.
* Multi-task, prioritize work and manage projects within established budgets and priorities.
* Ensure industry best practices and methodologies are applied to design, deployment and operations of network infrastructure.
* Establish and manage quality control and security protocols.
* Develop tactics and operational plans aligned with strategic objectives for assigned technologies and projects.
* Drive the execution of departmental and corporate programs; leverage infrastructure technology to develop or redesign solutions.
* Interact with customers to achieve efficient, effective results; work across SDOs as a technical expert; participate in on-call rotation for 24/7 support.
* Other duties as assigned.
Benefits
* New Joiner Referral Bonus per the Travelers Employee Referral Programme (if referred by a Travelers Europe employee).
* Private Medical Insurance: single cover on commencement, with option to add dependents at employee’s expense.
* Retirement: core company contribution to the Pension Plan, with potential increased contributions if you contribute.
* Holiday Entitlement: minimum 25 days annually, with option to purchase up to 35 days.
* Wellness Programme: tools, discounts, and resources including access to free professional counseling services.
* Volunteer Encouragement: Matching Gift and Volunteer Rewards programme.
Qualifications
* Experience in Technology preferred; experience as a technical lead preferred.
* Advanced knowledge of infrastructure technologies (Network, Database, Server, Storage) preferred.
* Must have technical skills and competencies in: native cloud services and connectivity in AWS and/or GCP; WAN, Data Center Networks and branch connectivity; Cisco Switching/ Routing (Nexus/ASR/ISR), Firewalls & SD‑WAN; automation scripting (Terraform, Python, REST API, Rundeck); network management and performance tools (Broadcom DXNetOps, Appneta, Wireshark, DataDog); Telecommunications (MPLS, Optical Networks, ISPs, CDNs, SLAs); Networking (WAN/LAN, BGP, OSPF, VxLAN, NFV, IPv4, QoS, etc.).
* Strong interpersonal and technical communication skills; ability to interpret technology trends for roadmaps.
* Ability to multitask, work under tight timelines, and maintain focus during outages or disasters.
* Customer-focused, collaborative, with strong follow-up skills.
* Foundational IT Infrastructure knowledge; operating systems knowledge; understanding of process discipline and IDLC methodology.
* Must-have education: Bachelor’s degree in Computer Science or related field (or equivalent experience) with 5 years in technology; or Master’s degree with 3 years of experience.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you have questions regarding the physical requirements of this role, please contact us. Travelers reserves the right to fill this position at a level above or below the level included in this posting.
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