Temporary Accommodation Income Officer
Location: South East London
Type: Temporary (Ongoing)
Rate: £20 PAYE per hour
Schedule: 2 days in the office, 3 days working from home
Hours: 35 hours
Social Housing Experience Required
Daniel Owen are proud to be representing a well-known client based in the South East London area who are looking for a highly skilled Temporary Accommodation Income Officer to join their team
Key Responsibilities - Temporary Accommodation Income Officer:
Effectively manage a case load of rent accounts, ensuring rental income is maximised while supporting residents to sustain their tenancies.
Engage proactively with residents via phone, home visits, and office interviews.
Provide support to residents to maximise their income, ensuring they are not financially excluded.
Represent the organisation in possession proceedings at County Courts.
Maintain accurate records of arrears recovery actions, complete legal documentation, and prepare reports to progress arrears cases.
Ensure all arrears actions and documentation are completed within required timescales, adhering to income recovery policies and procedures.
Attend evictions when required, conducting inventories of goods and arranging removals and storage.
Work with external stakeholders such as Housing Benefit, DWP, Social Services, and Housing Options to resolve issues and prevent rent arrears.
Collaborate with internal colleagues to resolve issues such as disrepair, succession, or abandonment of property, preventing further arrears.
Meet individual performance targets related to income collection and customer service standards, working with colleagues to meet team targets