The successful candidate will be required to work 37.5 hours per week, working Monday - Friday, 6AM - 2:30PM. Temporary cover is required for approximately 3 months, possible extension due to performance. Please note: this is an outreach working role and involves travelling across the borough of Redbridge supporting clients in the community. In this position, you will be expected to; - Deliver initial street-based assessments to new rough sleepers and follow-up casework to existing rough sleepers - Plan and organise street outreach shifts, based on referrals and mapping information received to identify and verify rough sleepers - Support rough sleepers by ensuring that referrals are made to relevant services and accommodation through the Pathway - Plan and organise annual street counts, conduct local mapping of hotspot areas, and compile data on the rough sleeper population - Plan shifts to enable attendance at planned meetings (with advance notice), and liaison with support agencies - Support clients to access accommodation, health services, day centres, housing advice services, and all other relevant support - Work alongside the Team manager to lead on any crisis intervention work for complex cases - Develop partnership working with a range of local and regional organisations - Contribute to service development in line with local and government strategies, such as No Second Night Out - Work with partners on outreach-focused initiatives such as local cold weather shelters and provisions, and annual street counts - Work with agencies to support voluntary return where this is the most appropriate Single Service Offer, and Immigration Enforcement where needed - Work alongside the Service Manager to monitor the service's expenditure and oversee volunteer expenses and timesheets Please note: this role involves lone working. To apply for this role, you must have; - Experience of working with homeless clients - Knowledge of substance misuse and recovery, harm minimisation models and the complexities of the homeless sector - Knowledge of immigration and benefit entitlement issues, including both EEA and non-EEA clients - An understanding of quality customer-focused service principles, and proven ability to empower service users - Awareness of London-based and national agencies, rough sleeper initiatives, and single service offer approach - Understanding of barriers faced by rough sleepers and available support services - Understanding of planned support principles and working with vulnerable people - The ability to work under pressure, and effective schedule management - The ability to dynamically risk-assess situations - The ability to use IT applications and produce reports - The ability to work in a multiagency framework and coordinate the response of partner agencies - Flexibly to work early mornings and late evenings to better identify and engage individuals rough sleeping