Customer Service Administrator - Make a Real Difference Every Day!
📍 Office-Based | Livingston
🕘 Full Time | Monday - Friday | 40 Hours
💰 £26,000 per year
🚀 Immediate Start Available!
Are you ready to join a company that's genuinely passionate about people?
We're working with an innovative, fast-growing pharmaceutical company based in Livingston who are changing lives every day through their products and services. At the heart of it all? Their incredible Customer Service Team - the warm, proactive support hub that helps patients and customers get the care they need, when they need it most.
This isn't just another admin job - it's a chance to be part of something truly meaningful.
What You'll Be Doing
As a Customer Service Administrator, you'll be a key player in the customer journey, providing empathetic, efficient, and solutions-focused support:
Managing a busy customer service inbox with care and attention
Answering inbound calls and assisting with customer queries
Guiding customers through online order processes
Following up on deliveries, resolving issues, and processing refunds
Collaborating with third parties to ensure smooth resolutions
Responding to feedback on platforms like Trustpilot
What You'll Bring
This role is perfect for someone who thrives in a fast-paced environment and takes pride in helping others. If you're passionate about delivering top-tier service with heart and purpose, we want to hear from you.
A natural communicator - both verbal and written
Empathetic, patient, and people-focused
Confident multitasker and problem-solver
Tech-savvy and quick to learn new systems
Resilient - you bounce back with a smile and keep going
💬 Why This Role?
You'll be joining a close-knit, supportive team in a company that genuinely values what you do. It's a family-feel environment, where every email answered and every call handled brings you closer to making a real impact on someone's health journey.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age