Customer Logistics Coordinator
As a Customer Logistics Coordinator, you will manage the movement of goods and materials across the business to support efficient production flow and ensure customer delivery targets are consistently met. You will play a key role in coordinating work-in-progress, maintaining accurate data, and supporting communication between internal teams and customers.
Key Responsibilities
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Expedite and track customer jobs through production to achieve on‑time delivery targets.
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Maintain Line of Balance reports and production trackers with up‑to‑date progress information.
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Take ownership of all customer WIP within the factory, from pre‑launch through to shipment.
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Support daily and weekly production meetings with accurate status updates.
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Communicate daily with operational and manufacturing leaders to ensure schedule adherence.
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Provide Program Managers with timely and relevant production progress updates for customers.
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Contribute to Continuous Improvement initiatives as required.
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Monitor labelling and packaging accuracy to ensure correct parts and assemblies reach the right customers on time.
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Ensure all required delivery paperwork is completed, accurate, and coordinated across sites where necessary.
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Support customer and commercial meetings with clear, data‑driven updates.
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Report on key customer metrics, including action plans for improvement and timely escalation when needed.
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Maintain accurate WIP data and associated sales order information within the Factory Master ERP system.
Skills & Behaviours
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Self‑motivated, focused, and able to work effectively under pressure.
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Strong customer‑centric mindset.
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Excellent communication and interpersonal skills, with the ability to build strong relationships and manage multiple stakeholder priorities.
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Positive attitude, patience, and confidence to drive activities through the production process.
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Collaborative team player with flexibility and strong influencing/negotiation skills.
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Exceptional attention to detail and strong planning abilities, capable of managing multiple tasks and competing priorities.
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Willingness to support customer delivery requirements when needed.
Qualifications & Experience
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Experience in operations administration or customer service within a manufacturing environment.
What’s in It for You
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Full‑time, permanent position.
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Salary of £37,000
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40‑hour working week, Monday to Friday
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Access to a comprehensive benefits package including pension, life insurance, private medical healthcare, prescription eyewear protection, and retail discounts.
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33 days annual leave, including Christmas shutdown.
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Opportunities for professional development within a supportive and collaborative team environment