We have an excellent opportunity available for a motivated Service Advisor to join our team at Reading Audi.
As a Sytner Service Advisor, you will provide outstanding customer care and serve as the vital link between our customers and the workshop. Your responsibilities include informing and consulting on vehicle servicing, keeping customers updated at every stage, and addressing any questions or queries they may have. You will liaise with technicians and workshop control regarding vehicle statuses to ensure timely vehicle readiness. Additionally, you will offer expert advice on our products and services.
This is a challenging role where customer care always comes first. You will take the time to communicate effectively, build genuine rapport, and identify our customers’ needs.
Sytner Service Advisors work flexible patterns, often including weekends, to provide the highest level of service to our customers.
About you
No previous experience is required; we welcome applications from individuals eager to learn and grow. Training is provided through our dedicated in-house Learning & Development team and manufacturer courses run by Audi.
Ideally, you will have excellent organizational and administrative skills with good attention to detail. A strong customer service background is beneficial, as you will be delivering high satisfaction levels in a busy environment. Knowledge of Kerridge is advantageous but not essential.
Applicants should have customer service experience within a retail environment as a minimum requirement.
Why Sytner?
Sytner Group offers an industry-leading benefits package and is committed to creating an environment where everyone feels valued and can reach their full potential. Benefits include:
* Enhanced holiday entitlement, including bank holidays
* Industry-leading maternity, paternity, and adoption pay
* Recognition of long service
* Discounted car schemes
* High street discounts
* Discounted gym memberships
* Cycle to work scheme
* One paid day annually for voluntary/community work
We value diversity and inclusion and welcome applications from individuals of all backgrounds. We are committed to providing reasonable adjustments during the recruitment process.
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