Join to apply for the Senior Operations Manager role at RICS
Join to apply for the Senior Operations Manager role at RICS
Flexible/Agile Working: Balancing remote work and collaboration in the office, this hybrid role requires 3 days of onsite work per week.
RICS is seeking a Senior Operations Manager to help shape the future of our customer experience, reduce friction through smarter processes, and embed a data-informed, customer-focused approach across the organisation.
As a Senior Operations Manager, you'll provide both strategic and hands-on leadership across our multi-channel customer operations. You'll oversee customer journey management, service delivery, and team development, ensuring every interaction reflects our values and delivers value to our members.
You'll lead a team of direct and indirect reports, fostering a collaborative and inclusive culture. Working closely with colleagues across RICS and with external partners, you will ensure our operations are aligned with business goals and are responsive to the evolving needs of our members.
Candidates will be experienced operations leaders with a background in managing multi-channel service environments. They will take a thoughtful, collaborative approach to leadership and be committed to delivering high quality outcomes for customers and colleagues. Experience within emerging and digital technologies, and how they can enhance service delivery would be advantageous.
Rewards and Benefits
We offer a comprehensive package of benefits to support your work-life balance, health, financial security and personal time. Our benefits include:
* A 35 hour working week with flexible working options
* Private medical insurance and income protection
* 25 days of annual leave plus public holidays
* Additional wellbeing days and enhanced family and lifestyle leave policies
Equal Opportunity Employer
RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds, as we believe that our differences drive our performance. Please speak to us if we can support you with any adjustments to our recruitment process. Candidates will need to have the correct right to work in the country the role resides in.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
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