RESPONSIBILITIES
1. When our guests sleep in their beds, the Nights Receptionist keeps the hotel running like clockwork.
2. Greeting guests and creating a welcoming and memorable arrival/check-out experience.
3. Resolving guest concerns - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
4. Ensuring the security of the hotel throughout the night, including regular fire checks.
5. Providing drinks and room service to resident guests after hours.
6. Cleaning and preparing hotel public areas throughout the night.
7. Covering general reception duties as required, including guest check-in, check-out, answering the telephone, and night audit procedures.
8. Ensuring hotel health & safety procedures are maintained and overseeing emergency response and evacuation procedures as required.
9. Assisting with the preparation and setting up of hotel meetings and event spaces as and when necessary.
10. First responder in the event of a fire alarm.
11. Recording any maintenance issues onto our Alice App and communicating across other departments.
12. Completing handover to day shift prior to leaving in the morning
13. Other duties can be assigned within the scope of the role.
WHAT WE ARE LOOKING FOR FROM YOU
14. You love to work at night.
15. Customer service experience.
16. Knowledge of PMS (desirable).
17. A positive attitude and someone who makes our guests smile.
18. A great team player who works well with others.
19. Ability to communicate in English, verbally and in writing.
20. Basic computer skills.
21. Ability to work shifts, weekends, and bank holidays.
THE PERKS
22. Company Discount on rooms plus free night stays each year
23. Generous recommend a friend scheme
24. Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
25. Access to a 24/7 Employee Assistance Program
26. Discounts on the hotel food & beverage
27. Recognition incentives
28. Team Member Events
29. Complimentary meal on duty in the Team Member canteen
30. Parking for mopeds, scooters and bicycles