Direct message the job poster from Hudgell Solicitors
About Us
Hudgell Solicitors has been fiercely committed to doing the right thing and to Righting Wrongs for more than 25 years.
We believe that justice is for everyone, and that the very best representation should be available to all who need it. That is why we: fight for our clients, stand up for the vulnerable, and give a voice to those seeking justice.
Our firm is award-winning and highly acclaimed, recognised as one of the UK’s Best 250 law firms by The Times for five consecutive years.
About the role
What you will be doing
We are looking for a legal assistant to join our Civil Liberties Team in our Hull Office.
In this role, every day will be a unique and exciting challenge that will include:
* Set the tone of the initial client journey in accordance with our company values through your upbeat, but empathetic, handling of initial client queries.
* Always maintain our call and email handling service level agreement standards in terms of speed and quality of response.
* Communicate with the client via email, telephone and live chat to establish key information to enable a detailed note of instruction to be prepared in readiness for assessment by a senior colleague.
* Following assessment, notify the client of our decision and deal with any follow up correspondence
* Record new enquiries and open files on the case management system.
* Monitor own task list daily to ensure all deadlines are met and monitor the task lists and emails of other team members when on leave.
* Assist with the preparation of electronic Court bundles.
* Support fee earners generally in the running of the cases.
What you will need
In the role you will need:
* Previous experience in a supporting role within the professional industry.
* Excellent verbal and written communication skills
* Ability to deliver excellent client care and possess empathy and compassion to help guide our clients through challenging personal circumstances.
* Be IT literate, including knowledge of using case management software or similar.
It is desired that you have:
* Experience within the legal profession.
* Be keen to learn, interested in driving your own career progression and be proactive in taking ownership of this.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Legal
* Industries
Legal Services
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Kingston Upon Hull, England, United Kingdom 3 days ago
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