Customer Service Administrator | Falmouth | £12.80ph
Vibrant student accommodation in Bournemouth requires a Customer Services Administrator, to be the friendly face and reassuring voice that welcomes students into their new home-away-from-home. You’ll play a vital role in creating a supportive and well‑run living environment, acting as the first point of contact for residents and ensuring everything on-site runs smoothly.
This is a full-time position (37.5 hours per week), working Monday to Friday.
What You’ll Be Doing
1. Be the go-to person for residents, visitors, and contractors—always welcoming, always professional.
2. Handle enquiries across phone, email, and face‑to‑face channels, resolving issues quickly and confidently.
3. Support smooth move‑in and move‑out processes, including check-ins, check-outs, and room inspections.
4. Assist students with accommodation queries and escalate concerns where needed.
5. Help plan and run community events that contribute to an amazing student experience.
6. Process bookings, tenancy documents, rental payments, and banking tasks.
7. Log and follow up maintenance requests, coordinating with the maintenance team to ensure timely fixes.
8. Carry out regular building checks and report any issues.
9. Promote and uphold all health & safety and compliance standards.
10. Help keep the site clean, safe, and welcoming for everyone.
11. Manage parcels, lost property, and general organisation around the building.
12. Support occasional marketing or promotional activities.
13. Take on any reasonable tasks needed to help the team and our residents.
What You’ll Bring
14. Experience in customer service or administration—ideally within hospitality, property, or student accommodation.
15. Excellent communication skills and a warm, approachable manner.
16. The ability to stay calm and helpful under pressure.
17. Strong organisational skills and great attention to detail.
18. Confidence using Microsoft Office and CRM or booking systems.
19. A team‑focused mindset and a proactive, can‑do attitude.
Apply now for immediate consideration!
(ritzrecempbus)