Apply before 11.59pm on 12 July 2026.
Job summary
Location Shrewsbury Office but required to attend outreaches across the county
Interviews will take place on 22 July 2026.
About the role
Make a Real Difference Every Day
At Citizens Advice Shropshire, we stand alongside people when they need it most — helping them navigate financial pressures, housing challenges, benefit systems, and the ongoing cost-of-living crisis. Every conversation matters. Every solution counts.
We’re looking for a Generalist Adviser (or Trainee) to join our team.
Why This Role Matters:
As part of our team, you won’t just give advice — you’ll empower people to take control of their lives, challenge unfair systems, and build a fairer future for our communities.
What You’ll Be Doing:
Provide practical, life-changing advice across areas like:
Money and budgeting
Welfare benefits and income maximisation
Housing and employment
Energy, consumer issues and more
Support clients via phone, face-to-face appointments, and community outreach
Help clients complete forms, challenge decisions, and navigate complex systems
Work alongside a collaborative team of advisers and volunteers
Contribute to campaigns that challenge unfair policies and systems
This is hands-on, meaningful work where your expertise will have a direct impact every single day.
The Details
Hours: 37 hours per week (job share considered)
Holidays: 28 days + bank holidays
We are proud to be an organisation that values diversity, champions equality, and challenges discrimination — and we welcome applications from people of all backgrounds.
If you want a career that combines challenge, purpose, and real human impact — this could be the role for you.
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