Overview
You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience. Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team?
Responsibilities
* Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
* Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
* Ensure all administration is completed accurately according to operating procedures.
* Process all workshop vehicles according to operating procedures.
Qualifications
* A full, valid clean driving licence, with a minimum of 4 years driving experience is required
* Excellent communication and face to face interpersonal skills
* Ability to work as part of a team in a fast-paced environment
* Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
Desirable
* Car rental/sales experience is desirable but not essential (training will be provided)
Benefits
* Competitive Basic Salary
* Bonus earnings potential
* Starting 5.6 weeks holiday (including bank holidays)
* Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
* Pension and a life insurance scheme
* Discounted car hire rates across our network
* 20% discount on EE mobile phone contracts
* Confidential legal and support service through BUPA
* Career progression and development
* forms part of current non contractual benefit offering
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