Summary Job Reference: VR071125 Job Title: ICT Analyst Annual Salary/Benefits: Circa £41k pa: Staff Officer Grade post (£37,694 - £38,880) per annum plus the ICT Allowance of £3713 per annum. Plus public sector pension, annual leave, flexitime etc. Location: Belfast City Centre, hybrid Client : Invest NI - CST Contract : Permanent, full-time (37 hours pw, typically Mon-Fri / 9-5) CLOSING noon *Applications forms need to be completed and returned before 12noon on Friday 21st November. Please click apply to share your CV ASAP, so we can get the application pack to you in time to complete and return before closing time. Overview This is a fantastic opportunity for you to get your foot in the door with a leading public sector organisation making a genuine and positive contribution to Northern Ireland. As an ICT Analyst, you'll be joining a small and very friendly IT Customer Service team, responsible for up to 750 users. They're a flexible and supportive organisation to work for, with a flexible hybrid working model, flexitime and more. The ICT Team is responsible for maintaining an effective ICT service, balancing the needs of the business and individual with the compliance and security demands of the organisation. The highly motivated team of 23 report to the Head of Internal Operations. The Information Communication Technology Team is further divided into Customer services, Infrastructure and Applications Teams as below. You will provide outstanding customer service, dealing with IT problems and acting as a point of escalation for Invest NI's busy service desk team. You will play a key role in developing the skills of the front-line team, ensuring a world class service. You will help support colleagues across local and international locations as part of a busy service desk function. You will provide senior technical advice and guidance and take responsibility for large projects and more significant technical challenges. You will report to the Customer Services Manager. Requirements Experience of providing ICT Support with a range of ICT Technologies including the below: Software/Hardware/Network troubleshooting Supporting Windows 10/11 desktop envrionment Active Directory / Entra ID management Automated deployments using SCCM / Intune and patching end user devices *Full job description available on request / after you apply. Next steps After you apply or get in touch, we will send you an application form which must be completed and returned to us by 12noon on Friday 21st November. Please ensure enough time for us to send you the form, and for you to complete/return it. Late submissions will not be accepted. For further information on this ICT Analyst role, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today. Skills: Windows Active Directory Entra ID SCCM Intune Networks Benefits: Work From Home Pension Hybrid Annual Leave Flexitime