Helpdesk Administrator – Leading Facilities Management Company Location: Hertfordshire Salary: £30,000 per annum Employment: Full-time, Permanent Agency Advert Are you an organised, proactive, and customer-focused professional looking to take the next step in your career? Our client, a highly respected and fast-growing facilities management company based in Hertfordshire, is seeking a confident Helpdesk Administrator to join their friendly and supportive team. Key Responsibilities Act as the first point of contact for incoming queries via phone and email Log and manage maintenance requests, ensuring timely allocation to engineers Monitor job progress and update clients and internal teams accordingly Coordinate planned and reactive works, ensuring all documentation is accurate Maintain databases, reports, and service records Provide exceptional customer service at all times About You Previous experience in a helpdesk, facilities, or administration role Strong communication skills with the ability to multitask effectively Excellent attention to detail and a proactive approach to problem solving Confident using IT systems, including CRM or CAFM platforms Able to thrive in a fast-paced environment and work well under pressure What’s on Offer Competitive salary of £30,000 Supportive team environment and opportunities for development A chance to join a leading organisation withi...