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Customer service administrator

Doncaster
Temporary
Big Fish Little Fish
Customer service administrator
Posted: 7h ago
Offer description

Due to the commencement of a new round of funding, on the Help4Homes scheme, we are looking to employ a Help4Homes advisor to work towards our delivery of the scheme.

This is on a temporary basis with a chance of it becoming permanent

Main Duties & Responsibilities

* Call customers to offer energy saving advice, complete benefit entitlement checks and offer white goods replacements.

* Identify customers that may qualify for future hard/soft measures based on a telephone conversation.

* Where required, process retrofit assessments and co-ordination paperwork, also engaging with third parties to arrange these assessments.

* Where required, process paperwork at various stages of the process including potential submissions to energy companies.

Skills & Experience

Essential

* Strong understanding of Microsoft Office programs, especially excel

* Proven track record adapting to changes, especially where these affect the day-to-day processing of work

* Proven track record of working under pressure and to strict deadlines

* Excellent telephone manner

* Good communication skills

* Previous experience of 2 years or more in an administration role, within the last 5 years

* Self-motivated to complete any works required to a high-quality standard.

* Excellent customer focus and care skills.

Desirable

* Any previous experience working in the retrofit assessment industry

* A previous experience working with funded schemes

Job Type: Full-time

Pay: £12.50-£12.56 per hour

Benefits:

* Company pension

* On-site parking

Schedule:

* Day shift

* Monday to Friday

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