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* Contract: Fixed Term till 31 March 2026. Required as soon as possible
* Reference: 0445
Job Description
* Ipswich Borough Council
* Address: Ipswich, Suffolk IP1 2DE
* Salary: £26,824 - £29,540 per annum
* Hours: 37 hours per week
* Contract: Fixed Term till 31 March 2026. Required as soon as possible
* Reference: 0445
Ipswich Borough Council and Customer Services Team are a fast paced, growing service. Putting customers at the heart of everything we do and getting it right first time is our priority.
Day to Day
Working in our busy contact centre you will be required to provide high standards of customer service, responding to, and resolving a wide range of enquiries as the first point of contact by telephone. Some email and face to face customer interaction may also be required.
About You
You must demonstrate a proven track record in front line customer services, and possess excellent communication, problem solving skills and enjoy working with members of public. You will have Mathematics and English GCSEs at pass level or NVQ level 1 in Customer Care, excellent knowledge of MS Outlook, the internet or similar software. You will need excellent telephony and IT skills and the ability to communicate detailed information and promote self‑service to customers. You will be passionate about getting it right first and provide a prompt, courteous and knowledgeable service. You will be required to work within a shift pattern covering the operational hours of 8.30am to 5pm, Monday to Friday. This post is offered on a fixed term basis to 31 March 2026. This is a hybrid working role, after you have completed your training (with a minimum of 2 days per week working in the office).
Benefits
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, hybrid working opportunities, Employee Assistance Programme, and the opportunity to work with great colleagues.
What You Can Expect From Us
We offer a comprehensive training package, including one-to-one, ongoing development, and support. You will be part of busy and target driven contact environment, delivering excellent customer service on behalf of Ipswich Borough Council.
To Find Out More
For more information about this role please email Katrina Strzelec on Katrina.strzelec@ipswich.gov.uk.
About The Team
This job does not have a Suffolk Jobs Direct online application form. The ‘Apply Now’ button below only allows you to submit a job alert, not an online application.
Important: Read Before Applying
Please note CVs are not accepted. If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
How To Apply
To apply, please visit our website. Closing date: 1 pm, 17 October 2025. Interview date: 29 October 2025. Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
DBS clearance is required for this role.
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