Admissions Assistants x3
Location Wolverhampton Campus Faculty/Department Registry Contract Type Permanent Salary £26,707 - £28,778 pa Closing Date 20/10/2025 Job Reference 14576 Documents
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Admissions Assistants x 3
About the Role
As an Admissions Assistant, you will play a vital role in delivering a responsive, accurate, and applicant-focused admissions service across both international and UK markets. Working within the Directorate of Student Recruitment and Admissions, you will support the day-to-day processing of applications, ensuring decisions are made in line with University policies, sector regulations, and service level agreements (SLAs).
This is a hands-on role requiring excellent attention to detail, strong organisational skills, and a commitment to providing outstanding customer service. You will work closely with Admissions Officers, Managers, and academic colleagues to maintain data integrity, manage application pipelines, and contribute to a consistent and high-quality applicant experience.
What You’ll Be Doing
- Processing applications in line with published entry criteria and regulatory requirements.
- Maintaining accurate applicant records using systems such as SITS, Enroly, and CRM.
- Supporting key admissions processes including Confirmation, CAS issuance, and Clearing.
- Conducting document verification checks and liaising with UCAS and internal stakeholders.
- Responding to complex queries and complaints with professionalism and clarity.
- Monitoring turnaround times and escalating delays or risks to senior colleagues.
- Assisting in the preparation of reports and data summaries to support recruitment planning.
- Participating in applicant engagement activities such as Open Days and webinars.
- Supporting continuous improvement of admissions systems and processes.
What We’re Looking For
- A-levels or equivalent qualifications.
- Experience working in a Higher Education admissions team.
- Strong communication, analytical, and interpersonal skills.
- High attention to detail and ability to work under pressure.
- Experience using student systems such as SITS and e:Vision.
- Understanding of UKVI compliance and international qualifications (desirable).
- A proactive and collaborative approach to problem-solving and service delivery.
Why Join Us?
Join the University of Wolverhampton at a time of exciting transformation in student recruitment and admissions. Be part of a dynamic team committed to delivering an outstanding applicant experience, supporting strategic growth, and making a meaningful impact on the University and the communities we serve.
We are proud to be the University of Opportunity, committed to widening participation, transforming lives through education, and fostering an inclusive and supportive environment for both students and staff.
Additional Information
- Full-time role with two designated office-based days per week.
- Additional on-campus presence may be required during peak periods.
- Working hours: Monday to Friday, 08:30 to 17:00.
- We reserve the right to close this advert early should sufficient applications be received.
Equality Statement
We welcome applications from candidates of Black, Asian, or Ethnic Minority heritage, and candidates who are Disabled (including those who may not define themselves as disabled but encounter challenges), as part of our commitment to ensuring our staff body reflects the communities we serve.
Important Note
Applications are assessed against the criteria set out in the Job Description and Person Specification attached to this advert. Please ensure your application is crafted accordingly.
Staff Benefits
Subject to successful completion of the 12 months probationary period, you may be eligible to choose from a number of benefits during the Appointment, subject to any rules applicable to the relevant benefit (as amended from time to time). Further details of these benefits are available on the intranet.
We believe employees should be recognised for their hard work and contribution to the University's growth and success and offer an attractive range of competitive benefits to all staff:
Your Benefits:
2. Competitive salaries
3. Standard Life Pension scheme – with employer contribution of up to 12% to the University's defined contribution scheme.
4. Long Service Recognition - £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service.
5. Free Will Writing Service - Complimentary will drafting for employees and their partners.
6. IT & Mobile Discounts - EE Perk (20% off for family &
7. friends) & software discounts.
Supporting Your Health & Wellbeing
8. Wellbeing and Mental Health Support - 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service.
9. Gym memberships discounts
10. Eyecare Support - Free eVoucher for eye tests and glasses contribution.
11. Flu Vouchers - Free flu vaccinations for staff.
12. Paycare Health Benefit Plan - Covers optical, dental, physiotherapy, and personal accident insurance.
13. Chaplaincy & Prayer Rooms – Access to multi-faith chaplaincy services.
Valuing You:
14. Generous Annual Leave (see table below)
15. Flexible & Agile Working - Flexible and Hybrid working arrangements.
16. Free On-site Parking - available across campuses
17. Cycle Benefits Scheme - Save up to 42% on a bike & accessories via salary sacrifice.
18. Employee Discounts - Savings on groceries, fashion, and entertainment.
19. Travel Discounts - Up to 10% off holidays through Sodexo Circles.
Training and Development
20. Staff Network and Inclusion - Access to support networks and events with our LGBTQ+, Global Majority, Disability, and Women's networks.
21. Library Access - Staff have access to books and resources at our onsite libraries.
22. Staff Scholarship Scheme - Funding for part-time higher education, up to PhD level
23. Leadership and Management Development - Access to training opportunities to support you with advancing in your career.
The University of Opportunity for Students and Staff
As part of our commitment to ensure the diversity of our staff body reflects those of the student and local communities we serve, we particularly welcome applications from candidates of Black, Asian, or Ethnic Minority heritage, and candidates who are Disabled (including people who may not define themselves as disabled, but nevertheless encounter challenges)