ARE YOU THE ONE? Do you thrive on building brilliant client relationships and delivering exceptional service? We’re looking for a Client Services expert to take ownership of a diverse client portfolio, ensuring seamless end-to-end service delivery, outstanding communication, and commercially strong execution across every project. In this role, you’ll be the vital link between our clients and internal teams, understanding needs inside out, driving performance, and unlocking opportunities for growth. You’ll balance multiple priorities with confidence, precision, and energy, always ensuring exceptional results. Apply now to take the next step in your career! This is a 12 month Fixed Term Contract WHAT YOU’LL BE UP TO CLIENT SERVICE EXPERT You’ll be the trusted voice of our business, building strong client relationships and ensuring outstanding service at every touchpoint.You’ll provide clear updates, manage expectations, and confidently handle escalations while delivering on every commitment COMMERCIAL IMPACT You’ll take ownership of budgets, KPIs, and SLAs—tracking performance, identifying opportunities for improvement, and ensuring efficiency across all activity. You’ll turn data into insight and insight into action INFLUENCE AND LEADERSHIP You’ll inspire confidence across internal and external stakeholders, driving collaboration and continuous improvement. You’ll also support and guide direct reports, ensuring high performance and alignment with key objectives PROJECT DELIVERY From campaigns and events to incentives and tactical initiatives, you’ll manage multiple projects simultaneously—ensuring clear briefing, strong execution, and successful delivery every time GROWTH AND INNOVATION You’ll proactively identify opportunities to grow accounts, improve service delivery, and develop innovative solutions that enhance both client outcomes and commercial performance ARE YOU OUR PERFECT PARTNER? You're experienced in account management or client services (agency experience highly desirable) You're commercially astute and a strong critical thinker You're confident working in fast-paced, multi-project environments You're a natural relationship builder with excellent communication skills You're proactive, resilient, and solutions-focused You're experienced in managing or supporting customer accounts You're comfortable working across teams and influencing without authorityKnowledgeable in retail and/or telecommunications (desirable) You have a UK drivers licence Most importantly, you bring a positive, can-do attitude and thrive when spinning multiple plates under pressure. WHAT YOU CAN EXPECT FROM US Competitive Salary: £40,000 - £45,000 Per Annum 20% Performance Bonus 15% Reward Scheme Bonus Car Allowance Company Sick Pay Samsung Discounts Life Assurance: 4 times your annual salary Pension Rewards Portal Development Opportunities– our teams have historically moved into all manner of other jobs! WHO ARE WE? We’re Blue Square.An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands.We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success.We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do. At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.