Location
* Location: Dinnington, South Yorkshire, United Kingdom
About the Role
We are seeking a customer-focused, driven and proactive individual to help drive customer satisfaction, retention, and revenue growth across our growing waste services division. Through targeted outbound calls, you’ll build strong customer relationships, identify opportunities, and help customers maximise the value of our waste management solutions.
This is an exciting time to join Safetykleen as we continue to expand our waste division and grow our customer base. You’ll be part of a high-energy team that takes pride in delivering excellent customer experiences, celebrates success, and supports personal and professional development.
What You’ll Be Doing
* Build strong customer relationships through proactive contact, delivering a high standard of service and a consistently positive customer experience
* Manage and develop an existing customer base within waste, helping to protect revenue and identify opportunities to grow account value through upsell and cross-sell activity
* Follow up on opportunities and customer needs quickly, recommending the right Safetykleen solutions and ensuring timely action
* Carry out regular account reviews to understand customer needs, identify risks early and take action to support retention and reduce churn
* Keep CRM records, account information and customer data accurate and up to date, using business systems to support strong follow-through and informed decision-making
* Act as a key link across the business, working closely with managers, account managers, retention and credit control to support swift and effective service delivery
About You
* can manage inbound and outbound customer contact professionally, including resolving issues when needed
* have a track record of identifying upsell and cross-sell opportunities
* are comfortable working to KPIs, deadlines and service standards
* can use CRM systems, Excel and customer data confidently to maintain accuracy and spot risks or opportunities
* Waste sales experience is desired – but full training is provided
Benefits
* Worklife balance: Monday to Friday, no weekends, day shifts only
* Healthcare from day 1 + 5% pension + 3x life assurance
* Events, celebrations & prizes; employee recognition and referral schemes
* Enhanced maternity & paternity pay; enhanced sick pay
* Wellbeing perks: EAP 24/7 helpline, corporate discounts, Virgin Active & Gymflex offers, Tastecard, retailer discounts, cycle to work
* Free parking
* Real growth: access to internal and external courses; clear progression based on performance
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