Description Principal Activities: Greet customers warmly on the store floor Listen attentively to customers’ requirements, provide a quality service and offer advice to help them make their choices Inspire customers to dream by introducing them to our products Sell our products with enthusiasm and deliver the highest quality after-sales service in order to retain customers Demonstrate excellent product knowledge and offer additional items in line with the customer’s needs General Duties: Keep the counter space clean and tidy, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling Put in place point-of-sale promotional materials in line with the guidelines supplied by the operational marketing department Share best practice tips, skills and expertise with other ambassadors, Hermès Beauty Experts and the Head Office team Education and/or work experience : At least two years’ experience in luxury beauty and fragrance Expertise : You must demonstrate a keen interest in cosmetics products and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup) Fluent in English, with additional languages advantageous Personal and environmental presentation: Pay close attention to hygiene standards on Counter at all times Ensure a consistently high standard of personal grooming and presentation An enthusiastic and welcoming approach along with engaging interpersonal skills Ability to evoke imagery for customers through stories and anecdotes With a strong sense of service, you are particularly sensitive to the needs of people around you and have a warm, empathetic approach Enjoy a challenge and thrive in a sales environment Possess a strong team spirit and share your experiences and expertise with enthusiasm Are passionate about art and fashion Have a good awareness of colour