Our Engineering client is currently recruiting for aProduct Support Representativefor their office in Dungannon.Reporting to the Parts Technical Manager you will provide support with regards to order books. Receive and manage orders through internal systems to ensure all customer and departmental needs are met within the required time frame.Main Duties & Responsibilities
* Manage enquiries through the helpdesk
* Advising on part identification
* Cross reference parts against BOMS
* Assist in the sourcing of parts identified
* Liaising with internal departments and external supplies
* Responsible for credit investigations.
* Partake in customer service calls and identify areas for improvement
* Assist with preparation for new product launch.
* Assist with parts related engineering change orders.
Experience and Qualifications
* Educated to a minimum of GCSE standard or equivalent which will include English and Maths at grade C or above
* Have experience of working within a busy office environment ideally in a customer service role
* Ability to organize and prioritise workload using your own initiative to meet deadlines
* Excellent organizational skills and be able to prioritise your workload using your own initiative
* Excellent verbal and written communication skills
* Must have the ability to be a good listener and to really understand a customer problem or question and help them resolve them.
* Excellent written skills as most of the work will be written (email, documentation etc)
For more information on this Product Support Representative role please contact Eunice Loughran on 02887440033 #J-18808-Ljbffr