Are you a driven and committed professional with a strong customer-first approach? then join us at velux commercial as multi-product sales operations advisor, based at our site in blyth, northumberland. please note that all candidates must be based within commuting distance from this location. As Offering Management Advisor (Products), you will be part of our Sales Operations team, supporting both internal and external sales teams by preparing accurate quotations, processing orders, and managing communications across a wide range of customer types. You will maintain CRM records, support sales administration and ensure enquiries are handled efficiently and professionally. VELUX Commercial (VC) is a new division in the VELUX Group, established in 2019 and comprises the former JET, Vitral, VELUX Modular Skylights and COXDOME organisations. Today, VELUX Commercial operates as one company with more than 1100 people in 13 countries and offers to support building professionals throughout the entire process from specification to delivery and maintenance of daylight and ventilation solutions for industrial, commercial, and public buildings. We are a fast-growing division with an informal tone, entrepreneurial spirit, and a short route from idea to execution. This position is an excellent opportunity for anyone wanting to join a company with plenty of room to make a real impact and to grow personally and professionally. Your challenges In this role, you will join our VELUX Commercial Sales Operations team in GB&I, which is dedicated to putting the needs of our customers first. Our team is characterised by a growth mindset, informal tone, and open-door culture. As a team, we offer as well as accept help and feedback and make sure we have fun together. What You Will be Doing: Collaborate closely with all VELUX Commercial colleagues to identify opportunities for process improvements and contribute to delivering Customer Excellence. Prepare and issue accurate quotations, sales orders, and invoices for rooflight products in a timely manner. Maintain and update customer records and interactions within the company CRM system to ensure data integrity and visibility. Manage incoming and outgoing communications (phone calls, emails, and postal enquiries) from various customer types including Partners, Architects, Main Contractors, Installers, and internal VELUX colleagues. Respond to customer enquiries with complete and accurate information on the first contact, or escalate with all relevant details to internal or external sales teams. Ensure compliance with company policies and procedures related to pricing, order processing, and customer communication. Participate in team meetings and contribute to continuous improvement initiatives. Perform any other duties reasonably required in support of the role and team objectives. PERSON SPECIFICATION Essential Educated to degree level or equivalent. Experience in an office based role in the Construction Industry. Highly organised and self-disciplined with excellent planning skills and the ability to focus on the right things at the right time. Strong communication and interpersonal skills Ability to develop, grow and maintain professional working relationships at all levels (within and out with the Organisation) Strong computer literacy skills; Microsoft Office Packages. Robust and resilient attitude towards challenges, and affecting and implementing change Full UK driving license DESIRABLE Strong networking skills Ability to effectively communicate with and manage key stakeholders expectations within a global matrix organization Passport Please note that, as part of the role, occasional travel will be required to our other UK location (approx. 2-3 times per year). What you get in return: Competitive salary Enhanced pension scheme Generous annual leave (and additional days for long service) Holiday buy scheme Company laptop Employee perks platform Your opportunities As VELUX Commercial is growing and going places, so will you. We invite you to grow in our strong learning culture, where our ambitions will become your challenges. We strongly believe in empowering our people and we support this with a wide scope of action and continuous employee development. At VELUX Commercial, you can have a challenging and exciting role. We work as a team with a flat hierarchy to achieve our ambitious goals. Mutual respect and courage are just some of our essential values. Application and contact We are looking forward to receiving your CV. We will review applications and conduct interviews on an on-going basis, so don’t wait to apply. VELUX Commercial is committed to promoting an environment of respect and understanding, encouraging diversity, and eliminating discrimination by providing equality of opportunity for all. We are also committed to creating and maintaining an inclusive and accessible workplace for all – if you are invited to participate in the interview process and require any adjustments, please let us know. If you would like to know more about VELUX Commercial, please visit www.commercial.velux.com Commercial