European Import Administrator Holiday: 25 days + 8 bank holidays Location: Stoke
The Role
A busy European road freight operation is expanding its import services for 2026 and is seeking an Imports Administrator to support day-to-day European import movements. This is a structured, process-driven role suited to someone with freight forwarding customer service experience and strong attention to detail.
Key Responsibilities
Arrange European collections and manage import bookings
Liaise with customers, European partners, customs, transport, and warehouse teams
Process import documentation, including T1 and T2 (essential)
Check commercial invoices and enter shipments, costs, and charges into the TMS
Prepare unloading lists and domestic delivery paperwork
Provide import quotations and support customer objectives
Handle queries and complaints professionally via phone and email
Maintain accurate records and support compliance with internal systems
Skills & Experience
Freight forwarding customer service or admin experience
Knowledge of European imports and customs procedures
T1 & T2 documentation experience essential
Logistics or European planning experience desirable
Strong communication and organisational skills
What's On Offer
Competitive salary
Pension, discount platform, cycle-to-work & car schemes
Full training, development tools, and wellbeing support
Recognition and reward initiatives
#imports #import freight #european imports # European Import Administrator
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