Senior Client Services Manager
Location: Edinburgh, United Kingdom (hybrid role).
Responsibilities
* Ensure high quality, efficient and professional levels of service are maintained for our clients at a senior level
* Drive efficiencies and champion change within the Client Management Team and the wider Depositary.
* Support clients and colleagues by maintaining a high level of product and industry knowledge.
* Lead client review meetings and coordinate the production of reporting for these forums.
* Manage and coordinate the review of change events / client scheme documentation, obtaining necessary input from other T&D business areas.
* Identify and maximise cross selling opportunities for BNY's products and services, participating in new client pitches and providing input to RFP/RFI as required.
Qualifications
* Educated to degree level or relevant professional business qualification.
* In depth knowledge and experience of CIS.
* Industry experience with a custodian/fund manager in a client facing role.
* Excellent communication and relationship building skills.
* Ability to work under pressure with excellent organisational skills.
Benefits and Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.