Overview
Customer Host (NEW STORE!!) role at White Stuff. 12 hours contract with weekend availability may be required.
White Stuff was established in 1985. We design and sell women’s and men’s clothing, accessories and homeware with in-house prints and thoughtful details. Our people are at the heart of the brand, with a collaborative, entrepreneurial culture and a focus on accountability at all levels.
Who You Are
You’ll be passionate about retail and fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment and inspire others with your passion and support.
Primary Objective Of The Job
Ensure we are the best on the high street for delivering an amazing customer experience.
What You’ll Be Doing
You’ll report to the Shop Manager and sit within our Retail team.
Customer Experience
* Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
* Understanding shop KPIs and working to continuously improve them.
* Promoting multichannel shopping using the mobile point of sale system (mPOS) to show products across channels and creating endless aisle orders.
* Engaging customers with our brand by signing up to email newsletters, tagging purchases to profiles, and sending e-receipts in line with data protection regulations.
* Using knowledge of promotions or discounts to inform customers and increase sales.
* Assisting in events including Customer Event and preview evenings.
Product Presentation and Visual Standards
* Maintaining high visual standards in-store.
* Supporting floor moves, mannequin and window displays, and replenishment.
* Understanding product features (fits, style, fabrics) and explaining these to customers to support buying decisions.
Shop Operations
* Processing deliveries efficiently and ensuring products are replenished and available on the shop floor.
* Supporting stock management processes such as stocktakes.
* Using company resources (White Stuff website, Looking White Stuff, Tea Room, email communications, window guidelines, brand posts) to engage customers and ensure daily/weekly actions are followed.
* Being a team player and participating in team briefs.
* Understanding and complying with Health & Safety and emergency procedures in store.
* Maintaining a professional approach with internal teams, head office, centre management and visitors.
* Efficiently fulfilling ship-from-store and Click + Collect processes.
Doing Good Stuff
* Awareness of our charity partner and supporting events or charity promotions.
* Understanding ethical sourcing and environmental impact to explain this to customers and the team.
Benefits
As a Customer Host at White Stuff you will be entitled to a range of benefits, including:
* Quarterly bonus opportunity
* Up to 25 days holiday per annum plus bank holidays
* 2 days paid per year to volunteer in the local community
* 50% product discount
* Annual uniform allowance
* BUPA Dental Insurance
* Healthcare cash plan and Life Assurance
* Interest-free season ticket loan
* Pension contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Customer Service
* Retail Apparel and Fashion
Referrals increase your chances of interviewing at White Stuff by 2x.
Get notified about new Host jobs in Birmingham, England, United Kingdom.
Birmingham, England, United Kingdom 3 weeks ago
Conference and Banqueting Host (Part-Time) – Birmingham, England, United Kingdom 1 week ago
Solihull, England, United Kingdom 1 month ago
Birmingham, England, United Kingdom 5 days ago
Freelance In Person Event Host- Birmingham, UK – Birmingham, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 12 hours ago
Birmingham, England, United Kingdom 6 days ago
West Midlands, England, United Kingdom 3 days ago
Veterinary Receptionist (Part-Time/Maternity Leave) – Birmingham, England, United Kingdom 6 hours ago
Jo Malone London - Selfridges Birmingham - Christmas Stylist - Various Hours -
Birmingham, England, United Kingdom 3 weeks ago
Birmingham, England, United Kingdom 6 hours ago
Walsall, England, United Kingdom 5 days ago
Bedworth, England, United Kingdom 1 month ago
Jo Malone London - Birmingham - Store - Christmas Stylist - Various Hours
Birmingham, England, United Kingdom 3 weeks ago
Birmingham, England, United Kingdom 1 day ago
Birmingham, England, United Kingdom 16 hours ago
Bedworth, England, United Kingdom 2 months ago
Hinckley, England, United Kingdom 19 hours ago
Staffordshire, England, United Kingdom 2 weeks ago
Health & Wellness Consultants | Looking for change | Remote Opportunity
Birmingham, England, United Kingdom 17 hours ago
Birmingham, England, United Kingdom 4 days ago
Wishaw, England, United Kingdom 2 weeks ago
Jo Malone London - John Lewis Solihull - Christmas Stylist - Various Hours
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr