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The Eventus Recruitment Group provided pay range
This range is provided by The Eventus Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Eventus Recruitment are seeking an Operations Manager to join a forward-thinking financial services firm based in Manchester City Centre. This full-time, permanent position offers an exciting opportunity to lead the transformation of the administration function within a dynamic, growth-oriented organisation. The successful Operations Manager will have experience in the financial services sector and will play a key role in aligning the administration team with strategic business objectives, ensuring exceptional client service standards and regulatory compliance. You will benefit from a competitive salary of £50,000 - £60,000 (dependent on experience), excellent company pension, life assurance, critical illness & income protection benefits, performance-related bonuses based on delivery of key objectives and professional development support.
Role Responsibilities
As the Operations Manager, you will take responsibility for driving the efficiency and performance of the administration function. Your daily responsibilities will include:
* Collaborating with senior management to implement a new administration team structure.
* Developing clear progression pathways, salary bandings, and role definitions.
* Designing and implementing appraisal and bonus schemes.
* Establishing and managing a hybrid working policy.
* Overseeing recruitment and onboarding for the administration and Technical Adviser Support teams.
* Conducting skills and knowledge assessments and implementing training plans.
* Managing workflows, ensuring tasks align with skills and capacity.
* Monitoring and reporting on business tasks, client reviews, and regulatory compliance.
* Liaising effectively with Advisers to ensure administrative support meets business requirements.
* Collaborating with the Process Improvement Manager to streamline processes and technology systems.
Person Specification
The successful Operations Manager will have experience within financial services and possess the following experience, skills, and attributes:
* Proven management experience in financial services.
* Excellent understanding of workflow management, performance metrics, and process improvement.
* Strong leadership skills with the ability to motivate and develop team members.
* Experience designing and implementing appraisal, training, and reward systems.
* Competent in leveraging technology to enhance operational efficiency.
* Exceptional communication and interpersonal skills.
Benefits and Rewards
The incoming Operations Manager will benefit from joining a supportive team within a progressive firm offering great career opportunities. Additionally, the role offers:
* A competitive salary of £50,000 - £60,000 (dependent on experience).
* Excellent company pension.
* Life Assurance, Critical Illness & Income Protection benefits.
* Performance-related bonuses based on delivery of key objectives.
* Ongoing opportunities for personal and professional development.
About the Company
Our client is a reputable and innovative financial services organisation located in Manchester City Centre, renowned for delivering outstanding client outcomes. They are committed to investing in their people and technology, ensuring operational excellence and exceptional service delivery. This firm fosters a collaborative and supportive work environment, continuously seeking to enhance both client and employee satisfaction.
Next Steps
Apply now if your experience aligns with this Operations Manager job. Alternatively, for a confidential discussion about this opportunity, please contact Duncan McIlroy at the Eventus Recruitment Group via email at duncan.mcilroy@eventusfinance.com or phone 07950 472 004.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Human Resources, Business Development, and Administrative
* Industries
Financial Services, Human Resources Services, and Staffing and Recruiting
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