Technical Support Officer – Building Safety and Compliance
Location: Merefield House, Castleford
Hours: 37
Reference: V080/26
About the role
As the Technical Support Officer your manager will be our Business Planning Officer. You will work 37 hours a week on a permanent basis, working flexibly in the Vico Homes operating area based at our Head Office in Castleford.
As the Technical Support Officer you will be responsible for providing essential technical and administrative support to the Building Safety and Compliance team, helping to ensure regulatory compliance, accurate data management and efficient delivery of property-related services. You’ll play a key role in monitoring performance, maintaining systems, and supporting continuous improvement across compliance activities.
What you’ll do
* Keeping our compliance data accurate and up to date, helping us meet key targets and regulatory standards
* Creating and improving trackers, systems and processes to make the team’s work more efficient and effective
* Checking important safety and compliance documents, ensuring everything is recorded correctly and easy to access
* Working with colleagues, contractors and customers to gather information and support compliance across our homes
* Supporting day-to-day admin and financial processes, including raising orders and handling queries with great customer care
What we’re looking for
* A Level 3 qualification (or equivalent) and confidence using systems like Microsoft Excel
* Experience working with data, systems or in a compliance, housing or customer-focused role
* A strong communicator who can stay organised, manage priorities and explain information clearly
* A proactive team player who enjoys improving processes and delivering great service for customers
If you have any questions about a career at Vico Homes, you can contact us by email on recruitment@vicohomes.co.uk.
Benefits
* Holidays - 26 days holiday (rising to 31 after five years' service) and an extra day off on your birthday, plus bank holidays and an Annual Leave Purchase Scheme
* Flexible working - we’re happy to talk flexible working, including our WorkSmart approach to hybrid working, reduced hours, compressed hours or other flexible working patterns
* Vico Homes Rewards - a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme
* Colleague wellbeing - a range of initiatives to support our people including an Employee Assistance Programme, Volunteering Scheme and dedicated Wellbeing Champions
* Colleague development – a range of initiatives to support personal development including training, support with professional membership fees, internal and external qualifications, mentoring and personal coaching
How to apply and what happens next
We are an equal opportunities employer and welcome applications from all.
* Read the job description, person specification and guidance notes below
* Complete the application form
* You’ll receive an automatic reply to let you know we've received your application
* We’ll then score all the applications against the person specification and contact you to let you know if we’re inviting you to interview
Please note: Interviews will take place in the week starting 6 July 2026.
For more information or an informal chat about the role or working for Vico Homes, please contact Danielle Watts, Business Planning Officer – Building Safety and Compliance on 07771 946735.
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