Ticketing Manager
Job Title: Ticketing manager Manager
Department: Aviation / Ticketing
Main purpose of job: Ticketing
Reporting to: Head of Operations / CEO
Outline of Role: The Ticketing Manager will be responsible for day to day management of our ticketing team, to include building relationships with GDS providers, and driving our aviation business forward. The role will involve liaising with existing e-sales customers, reservations and airlines.
Personal Requirements:
Good communication Skills
Good attention to detail
Strong customer focus
Strong analytical skills
Project Management Skills
Good organisational skills
Excellent worldwide knowledge, airline and fares knowledge
Strong computer and written skills
Main duties:
The main aspect of the role will be to oversee the ticket department on a daily basis
Queue management - ensure all q's are kept up to date including: schedule changes, general, web, re-issues and q's are checked at the end of the day to ensure everything has been actioned for that day.
Monitor schedule changes and ensure that agents/customers are advised of the changes. Make any alterations to bookings, update back-office systems to reflect the changes.
Ensure tickets/re-issues are issued within the deadlines
TINS reports are actioned daily, along with system interfacing monitored.
Assist with GDS Relationship at operational level
Specialist Fare Management, to include cruise fares, NDC, I.T fares, e-global, corporate fares and one way ensure that they are loaded into all GDS systems to include Amadeus, GAL
Manage ADM & ACM process from start to finish
In conjunction with the training department conduct and help to co-ordinate airline training for reservations team
Manage relationships with our E sales customers
Advise reservations and aftersales team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
Cover the OOH emergency line as part of a rota.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation