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Customer Assistant - Food - Chipping Norton
Join our team at M&S as a Customer Assistant in our Foods section, where you'll promote our high-quality products, value offers, and provide excellent customer service. We're looking for passionate individuals who are knowledgeable about M&S Food products and eager to share that knowledge with our customers.
You will be a brand ambassador, recommending our latest Food products. Through exceptional service, you'll ensure our customers feel valued every time they shop with us.
At M&S, our customers expect prompt service. Be ready to work hard, support your team, and go above and beyond daily.
Being digitally confident is essential. You will use digital tools like the Sparks App and in-store devices to enhance the customer experience and help them find what they need.
Teamwork is crucial. You will foster an inclusive store environment, supporting colleagues and respecting the community.
Flexibility is vital. You should be comfortable working across various store areas, adapting to changing retail demands seamlessly.
Are you ready? Apply now and take your next step with us.
This role involves early mornings, and applicants must be at least 18 years old to comply with health and safety regulations.
Working Pattern:
* Monday 05:00-09:00
* Tuesday 05:00-09:00
* Saturday 05:00-09:00
Job Purpose
To deliver a great shopping experience by putting customers first and promoting our products. As the face of the store, you will represent the voice of our customers, helping us improve continuously.
Key Responsibilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean, tidy, and well-stocked
* Achieve daily sales targets, promotions, and opportunities
* Engage proactively with customers to understand their needs and provide recommendations
* Develop product knowledge to effectively sell and promote our offerings
* Utilise digital tools and communication channels to serve customers better
Key Skills
* Excellent customer service skills
* Attention to detail and quality work
* Open to feedback and continuous improvement
* Effective workload management
* Strong communication skills
* Adaptability to change
* Good listening skills and relationship building
* Basic digital skills
Everyone's Welcome
M&S is committed to leading the retail industry into a sustainable, innovative digital future. We value inclusion, diversity, and equal opportunities, and welcome flexible working arrangements. If you need reasonable adjustments during recruitment, please let us know. Join us and make an immediate impact.
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