Job Description
Our client, a world renowned football team is seeking an ambitious, focussed and sales focused executive to join their expanding team. Based in the Supporter Services Centre you will be at the heart of football club’s relationship with its global fanbase, supporting their valued fans, members, season ticket holders and prospective customers. They provide first-class assistance across ticketing, membership, hospitality, match day information and more.
As a Sales & Service Executive, you’ll represent the club with professionalism, enthusiasm and pride. You will handle supporter enquiries across multiple channels, ensuring every interaction reflects our commitment to world-class service. You’ll play a vital role in achieving our wider business goals, driving revenue through intelligent product promotion while delivering an outstanding experience to each of their 5 million+ annual customer interactions.
Key Responsibilities:
1. Lead by example, consistently meeting and exceeding personal and team sales and service targets.
2. Deliver exceptional customer service in every supporter interaction, ensuring professionalism, empathy and accuracy.
3. Take ownership of enquiries across all channels (telephone, email and face-to-face), ensuring first-contact resolution wherever possible.
4. Handle complaints and co...