Key Responsibilities
* Accurately input and upload customer orders into the planning system.
* Act as the first point of contact via the customer helpline.
* Liaise with customers to agree suitable delivery dates and times.
* Update systems with safety‑critical information and site details.
* Log, manage, and resolve customer complaints within agreed timelines.
* Provide PODs and respond to delivery‑related queries.
* Maintain accurate KPI and performance data.
* Support planners and controllers to ensure smooth daily operations.
* Carry out reconciliation duties and collate chargeable cost data.
* Provide holiday and sickness cover within the team.
* Complete ad‑hoc administrative tasks as required.
Must Haves
* Previous experience in a Customer Service Administrator or customer service role.
* Proven ability to work accurately under pressure.
* Strong organisational and communication skills.
* Confidence working with systems and logging detailed information.
* Professional, helpful, and customer‑focused approach.
Essential Skills & Experience
* Experience working to deadlines.
* High attention to detail.
* Ability to interact with internal teams and external customers.
* Comfortable handling queries, complaints, and data logging.
Why Apply?
This Customer Service Administrator position offers variety, responsibility, and the chance to make a real impact on customer satisfaction. If you're an organised and proactive Customer Service Administrator looking for a stable role with progression potential, we want to hear from you.
Apply Now
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