Customer Operations Manager up to £50k base Staffordshire
1 day a week remote working
Join a growing specialist environmental business delivering vertically integrated consulting and product solutions in silt pollution control and water treatment. The Customer Operations Manager (COM) will own the day-to-day customer experience and operational flow of the business. This is a management-level, delivery-focused role. The COM will ensure that enquiries, orders, logistics, stock, and operational hand-offs happen clearly, consistently, and predictably, protecting customer trust.
The role of a Customer Operations Manager
1. Take responsibility for managing inbound operational communication (calls, emails, general enquiries).
2. Logging, classifying, and progressing enquiries using defined triage processes.
3. Owning day-to-day standard product supply contracts.
4. Coordinating operational flow between technical teams, the warehouse/depot, and compliance and administration.
5. Maintaining visibility of live enquiries, orders, deliveries, and hand-offs.
6. Managing stock visibility, supply-chain coordination, and logistics (UK and international).
7. Line-managing a small number of operationally critical staff.
8. Owning all office and depot operational systems, including health and safety and people infrastructure.
9. You will ensure post-sa...